How do I return an item?Updated a year ago

Returns must be initiated within 14 days of receiving your order. Items must be unused and in their original packaging.

**Return by mail**

Contact our customer service team at [email protected] to start the return process. Please include your order number and details about the item you wish to return. Print the shipping label and drop off your return at a DHL point.

Note: Shipping costs are €5.95 per order.

**Return in-store**

This option is only available for purchases made in-store. Webshop orders cannot be returned at our physical store.

**Refund**

After receiving the returned item, we will inspect it to ensure it meets the criteria of our return policy. If the return is approved, the refund will be processed via the original payment method.

**Non-returnable items**

Certain items may not be eligible for return, such as personalized items.