FAQs

No answer to your question? We are here to assist you:

Please send us an email on: [email protected] and we will assist you as soon as possible!

Any questions regarding PR or business? Please send us an email at [email protected] and put your question in the subject. We will forward your mail to the correct department. 

Our loyalty points are called Blondjes and they add up fast. Joining is free: sign up via the loyalty panel on our website and you instantly receive 100 Blondjes for free.

How to earn Blondjes

• Shopping – 5 Blondjes per euro spent (5% in savings).
• Birthday – 200 Blondjes as a gift.
• Following us on social – 50 Blondjes per channel (Instagram, Facebook, TikTok).
• Referring a friend – store credit plus a free shopper bag.

The more you save, the more you get

• Bronze (from 0 Blondjes) – 5 Blondjes per €1 (5%).
• Silver (from 500 Blondjes saved) – 5 Blondjes per €1 (5%).
• Gold (from 1,250 Blondjes saved) – 10 Blondjes per €1 (10%).

What can you redeem Blondjes for?

• Discount on your order – 100 Blondjes = €1 off.
• Free Shopper Happy bag – 300 Blondjes.
• Free shipping – 500 Blondjes.
• Unique items (such as the Beker Maxima) – see the points shop.

Still have an old Blondpas?

We're happy to transfer your saved points to our new digital system. First create an account via the loyalty panel, then request your points through our contact form with the subject "Blondpas punten overzetten".

See all the details on our loyalty programme page.

To enjoy your Blond Amsterdam products for as long as possible, it's important to use and care for them correctly. Here are the key tips per material.

Ceramic / earthenware

• Not recommended for the dishwasher – hand washing keeps the print looking its best.
• Microwave possible – the material can heat up quickly, so use with care.
• Not oven-safe – sudden temperature changes can cause cracks.

Porcelain

• Dishwasher-safe – the Coffee to go mug, for example, can safely go in the dishwasher.

Stainless steel

• Thermo flask / Coffee to go thermo – hand wash; the dishwasher can damage the decorative coating.
• Cutlery – dishwasher-safe.
• Teaspoon / cake fork with 3D top – hand wash due to the polyresin top.

Wood

• Not dishwasher-safe – high temperatures and prolonged moisture can cause the material to swell or crack.
• Hand wash and dry immediately to keep the finish smooth.

Tin

• Not dishwasher-safe – can discolour, tarnish or warp.
• Clean with a damp cloth and dry well afterwards.

Glassware

• Dishwasher OK – use a gentle cycle for the best shine.
• Not for hot drinks – the glass is not tempered and can break with temperature changes.

Textiles

• Follow the care label in the product for the correct washing instructions.

Want to know more? See Tips for use.

At Blond Amsterdam you can join a painting workshop in our studio on the Utrechtsestraat. You decorate your own item and enjoy 2.5 hours of fun.

What to expect

• 2.5 hours in our Amsterdam studio, including a treat & drink of your choice.
• The design is pre-drawn for you – you add the colour.
• After the workshop your item is fired in our ceramic kiln and then delivered to your chosen address (so you leave it with us for a little while).
• Suitable from age 12.

Price & payment

From €49.95 per person. When booking you pay a deposit of €14.95 per guest, which is deducted from the final bill. You pay the remainder after the workshop. Cancel at least 2 days before your reservation and you'll get the deposit back in full.

Waiting list

Our workshops are often fully booked. If a date only shows "waiting list", all spots are reserved. Signing up for the waiting list is free and without a deposit; you'll be notified automatically when a spot opens up. The calendar opens one year in advance. Book via our workshops & shop page.

Our shop

Address: Utrechtsestraat 120, 1017 VT Amsterdam. We no longer have a walk-in café; we focus fully on the shop and the workshops.

Opening hours: Tuesday to Friday 11:00–18:00, Saturday 10:00–18:00, Sunday 11:00–17:00. Closed on Monday.

Questions about a workshop or prefer to come on your own? Email [email protected].

If an item you're interested in is currently out of stock, you can leave your email address on the product page of our website. We'll send you a notification as soon as the item is available again. That way you're the first to know and can order your desired products right away.

Would you like to change your order or delivery address? Please contact us as soon as possible via the contact form. Include your order number and the change you'd like.

Please note: we ship quickly – if you order before 13:00 on a working day, your parcel leaves the same day. We can therefore only make a change while your order has not yet been shipped.

Changing the address after shipping

Already on its way? Then we can no longer change the address. You can often still adjust delivery yourself via the DHL track & trace link in your shipping email (for example delivery to a pickup point or a neighbour).

Personalised items

A personalised item goes straight into production in our studio. Once the lettering has started, we can no longer change the text.

We're sorry your order arrived damaged or incomplete. We're happy to sort this out quickly for you.

What we need from you

Contact us via the contact form and include:

• Your order number;
• A photo of the damaged item (or a description of what's missing);
• If possible, a photo of the shipping box.

What happens next

Based on the photos we'll arrange a free replacement of the damaged or missing item, or a refund if the item is no longer available. You don't need to return damaged items unless we explicitly ask you to.

Parcel lost?

Has your parcel been lost in transit? Contact us via the contact form with your order number and we'll investigate it together with DHL.

To check out quickly and securely, we offer several payment methods:

• iDEAL – pay in the trusted environment of your own bank. The most-used method in the Netherlands, processed instantly.
• Klarna – pay later: receive your order first, pay afterwards. You have 30 days.
• Credit card – Visa and Mastercard are accepted, via a secure SSL connection.
• PayPal – pay with your email address without sharing your bank details, including buyer protection.
• Apple Pay – check out quickly with your Apple device via Face ID or Touch ID.

See the current options on our payment methods page.

We ship all parcels with DHL. For international shipments, DHL may hand the parcel over to a local delivery service en route. Order before 13:00 on a working day and your parcel ships the same day.

Netherlands

• Up to €20 → €7.50
• €20 – €50 → €5.95
• Over €50 → free

Belgium & Germany

• Up to €20 → €7.50
• €20 – €50 → €5.95
• Over €50 → free

Other countries

• Luxembourg → €10.00
• France, Italy, Spain, Austria, Sweden, Portugal → €20.00
• Denmark → €25.00
• Estonia, Latvia, Lithuania, Hungary, Czech Republic → €15.00
• Slovakia, Poland → €10.00

You'll always see the exact shipping cost at checkout.

We pack your order with care and ship all parcels with DHL. If you order before 13:00 on a working day, your parcel leaves the same working day.

Delivery time

Within the Netherlands you'll usually receive your order within a few working days. International shipments can take longer and DHL may hand the parcel to a local delivery service en route. Delivery times can vary depending on your location and the time of year.

Shipping costs

Shipping costs, where applicable, are calculated and shown at checkout. You'll find an overview per country in the article "What are your shipping costs?".

Arrived damaged?

Did something arrive damaged? Email [email protected] within 14 days with a photo and your order number, and we'll sort it out for you.

Not entirely happy? No problem. You can return non-personalised items within 14 days of receipt.

How to register your return

1. Go to our returns portal: blond-amsterdam.returnless.com.
2. Register your return within 14 days of receiving your order.
3. You'll then receive all the instructions to prepare your return shipment.

Returning via your own carrier or directly to our address is not possible – always use the returns portal.

Return costs

For returns from the Netherlands we charge €4.95 per parcel. Return costs are at your own expense.

Good to know

• After your return is processed you'll receive a confirmation by email.
• You'll receive your refund within a maximum of 14 days.
• Personalised items cannot be returned.
• Is your item damaged or do you have a quality complaint? Email [email protected] first with a photo and your order number – so don't simply return damaged items.

You have the option to cancel your order by contacting our customer service team via email at [email protected]. 

Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they are shipped. If your order has already been shipped, please refer to our return policy for further instructions.

Unfortunately, we are unable to assist you. We kindly ask you to contact the store where you made your purchase. They will be able to help you further.

If you still can't resolve the issue, please let us know by sharing your story with us at [email protected]

On some products you can click 'personalise this item' on our website. You can then enter up to 20 characters (letters and numbers only) for us to add (€4.50 extra). Our painters write the text by hand in the studio, after which the item is baked overnight at 1000 degrees.

Delivery time

Because of this handwork and the baking process, there's a longer delivery time: allow up to approximately 10 working days. The exact timing depends on how busy we are. If you order both personalised and non-personalised items, your whole order may ship slightly later.

Good to know

• Please double-check the text on your order confirmation – we write exactly what was submitted and determine the placement.
• A personalised item cannot be returned or exchanged, as it is made especially for you.

Questions about your personalised order? Contact us via the contact form with your order number.

No, this is no longer possible because the item has been specially made for you.

By personalizing, you'll receive a unique product! You can have a name or message added to an item by our painters in the atelier.

When confirming your order, it's important to double-check the text to ensure it's correct.

If there is an error, please contact us as soon as possible via [email protected].

Personalization costs €4.50 and may extend the delivery time. The exact timing can vary depending on workload.

Enjoy your order!