What if my package gets lost or arrives damaged?Updated a year ago

**Lost packages**

At Blond Amsterdam, we strive to ensure that every order reaches you in perfect condition. If your order has been lost during transport, please contact our customer service team at [email protected] with your order number and all relevant details.

**Damaged packages**

We understand the disappointment of receiving a damaged package. In such cases, we kindly ask you to report this to our customer service team within 24 hours of receipt via [email protected], including photos of the damaged items or package.

We will look into this quickly and, if necessary, arrange for replacement or refund.